Refund Policy

Return & Exchange Policy 

If you are not 100% satisfied with the product(s), we gladly accept free return & exchange within a span of thirty days. Returns, including free gift(s), must be unworn and in the state that you received them. Custom or Personalised Orders and Engraved or Embossed Products can’t be returned because of their nature unless they arrive damaged or ineffective.


Free Gift Return Policy:

Free gifts with purchase items must be sent back with your order if your return request is for a refund and is for all items originally ordered. If the free gift is not returned, the product value will be deducted from the overall refund due. If you are requesting an exchange there is no need to send back the free gift.
  • Promotional gifts must also be returned with your returned item.
  • Gifts shown are subject to availability.
  • Discount is on full price only.
  • Offer cannot be clubbed with other offers/schemes.
The returned merchandise must be undamaged and sent back in its original condition and packaging. Any worn or damaged item will not be accepted.


Gift Return Policy:

If you have gifted a piece of our jewelry to someone and they wish to return it, all they need to do is write to us at info@rosecjewels.com and share the necessary details, including the purchase date and order number. 
Other terms and conditions of return can be accessed via our Return Policy. 

Refund Policy

Customers can cancel the order before it is shipped and will be provided a full refund of the amount paid to us.

In the case of a prepaid order, a customer must make a request for a refund of the amount prior to the cancellation of the order. The request will be taken care of and a refund will be initiated within 10 working days.

In case of the return of any product by the customer, the refund will be brought to effect after the inspection of the product. Any disputes arising will be solved after mutual understanding & conversation with the customer and the participating bodies.


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