Contact us within 2 days of delivery. Send items back within 7 days of delivery Request a cancellation within 24 hours of purchase All items will be returned to one of our offices as per your location. Our offices are in the USA, UK, Japan, UAE and India. Feel free to contact us!
Our commitment doesn’t end at delivery in case you are not 100% satisfied with your purchase, we make it really convenient and hassle free to return the purchase for a full refund or exchange within a span of 30 days from receipt of purchase. Shipping charges and Custom Duties are not refundable. We cover the shipping cost of the return, we provide the free UPS return shipping label to make the process easy for you. We also offer one Complimentary Resizing within a span of 30 days from the day you have received the ring. Resizing includes standard shank rings and vintage rings with maintaining the design integrity. Eternity Rings cannot resize due to the design. If the ring is resized then it is considered a final sale. Refund may take up to 10 business days to reflect in your account from the day the product has been received by our facility. Please reach us in case of any query or information on Phone Number - (+1) 3302774360 or Email us on info@rosecjewels.com, will be more than happy to assist you. All return(s), including free gift(s) should be “unworn and new” and in salable condition and if item is showing obvious signs of wearing or damaged will not be accepted and no refund will be issued in this case. Custom or Personalized Orders cannot be returned. Engraved and Embossed jewelry is not applicable for return. Special or Sale Orders are not eligible for return or exchange. Return without Rosec Jewels Merchandise, Jewelry Certificate, and Paperwork will be refused. Please follow the mentioned process to return the order to Rosec Jewels:
CONTACT US
SHIP YOUR RETURN
RAISE REQUEST