Help & FAQ

Help & FAQ

Do You Offer Free Shipping?

We offer FREE Shipping for international orders over US $500.

Do You Offer Cash-On-Deliver?

No, all of our deliveries are prepaid.

Which Locations Do You Deliver To?

Currently we are delivering to the USA, UK, Europe, UAE and Japan.

What Are Your Delivery Timings?

The delivery timings are as per the policies of our delivery partners.

How Long Would It Take For Me To Receive My Order?

Our products usually take around 2 Weeks to reach the customers.

Are In-Transit Products Insured?

All the packages are insured on their invoice value and shipping is completely the responsibility of our shipping partner.

Can I Modify My Delivery Address?

Shipping Address can only be modified before the product is shipped. Once the product is dispatched, it totally depends upon the delivery partner for any changes in the address. Therefore, we recommend you to notify us of any such modification within 24 Hrs of order placement. You can contact us should you need any assistance in regard to Delivery Address. Or mail us at care@rosecjewels.com

How Can I Track My Order?

When your order is ready for dispatch, a separate shipping email including tracking information will be sent to you.

 
What Is Rosec’s Return And Exchange Policy?

Read our Return & Exchange Policy to know more about it.

How Do I Place A Return Or Exchange Request?

You can Contact Us should you need to place a Return or Exchange request. Or mail us at care@rosecjewels.com

How Long Would It Take Me To Receive The Refund Of The Returned Product?

We generate Refund request for the returned order within 3-7 working days after receiving the product back to our warehouse and after that it depends on your bank to reflect the refund in your account.

Do You Offer Return Shipping Services Or Should It Be Managed By The Customer?

No, we Do Not offer return shipping services. It should be managed by the customer.

How Can I Self-Ship The Products To Rosec Jewels?

Return Shipments can be sent via FedEX, UPS or USPS at the customer’s expense.

Where Should I Self-Ship The Returns?

All return shipments should be sent back to us on our India Store.

How Long Does It Take For Exchange Procedure?

The Exchange of any product may take around 2-3 Weeks.

Can I Exchange Or Return A Customized Order?

Customized or Special Orders are final sale and are not eligible for return or exchange. However, if the product is damaged, we can arrange for the exchange of the same.

When Can I Make A Return Or Exchange Request?
 
What is Ring Sizer?

It is used to determine the ring size for a comfortable fitting.

How to use the ring sizer?

Measuring ring size becomes easier with the sizer. All you have to do is choose the size of the circular cut out which perfectly slides through your finger. The corresponding number will be your ring size.

Does Rosec Jewels offer free ring sizer?

Yes, we provide free ring sizer.

How can I request a free ring sizer?

You can request a free ring sizer by writing us at info@rosecjewels.com or Contact Us.

Which system of Ring Sizes do you use?

We use US standards for ring size measurement.

How can I know my ring size in other Ring Size Standards?

In order to know the conversions for ring sizes, you can refer international ring size charts.

How will I get my ring sizer?

Your ring sizer will be delivered by mail on your resident address.

Will I be charged for the service?

No, you will not be charged with anything.

 
How Do I Place An Order?

To place an order with us follow these simple steps-

  • Register with us.
  • Login and choose the product you want to buy.
  • Add this product to Cart.
  • Proceed to checkout and make the payment.
What All Information Do I Need To Provide For An Order?

You will want to provide details such as your E-Mail ID, Full Name, Contact, Address and Postal Code which will be asked at the time of Registering.

How Much Does The Shipping Cost?

We offer FREE Shipping for international orders over US $500. Orders below US $500 are charged US $40 each. Shipments are sent via FedEX, UPS or USPS.

What Other Charges Should I Be Made Aware Of?

Our Prices are Exclusive of all the Taxes and Duties. The destination country may impose customs fee, import duties, taxes, compliance and other government agency charges as per the norms of the International order. The recipient of the shipment will be responsible for all the additional charges required for customs clearance.

How Do I Cancel My Order?

In order to place a cancel request for any product. Contact Us or write to us at care@rosecjewels.com However, once the product is shipped, we cannot cancel the order. Therefore, we recommend our customers to place the cancel request within 24 Hrs of order placement.

How Do I Check The Status Of My Order?

When your order is ready for dispatch, a separate shipping email including tracking information will be sent to you.

I Have Placed A Wrong Order, How Can I Make It Right?

In case of Wrong Order placement, Contact Us or write to us at care@rosecjewels.com

Can I Customize The Product I Want To Order?

Yes, we offer customization on our products. However, it must be kept in mind that customized products will not be eligible for Return or Exchange because of their nature.

 
How Can I Pay For My Order?

You can pay through various payment offered by us including payment through Debit Card, Credit Card or Net Banking with us. We have integrated various payment gateways on our site to make online payment easier for you.

Is COD Available And Up To What Limit?

No, we Do Not offer Cash-On-Delivery.

Do You Offer Credit Card EMI Payment Option?

No, we Do Not offer Credit Card EMI but our products are available on Amazon.com and can be ordered from there should you wish to avail Credit Card EMI.

What Should I Do If Online Transaction Fails?

In case of any Online Transaction Failure, we recommend you to contact your Bank.

What If My Payment Is Failed And My Bank Account Is Debited For The Payment?

In case of failure of payment, you can contact our customer care by writing us at care@rosecjewels.com. Alternatively, you can contact us at +91-9982283388. You can also What’s App message at this number. If your bank account is debited for the payment and your order is not placed, then your order amount will be refunded by us withing 7-10 working days to your bank account.

Is It Safe To Make An Online Payment With Rosec?

We have reputed payment gateway like PAYUMONEY, RAZORPAY, Mobikwik Wallet to ensure high success rate of transaction and provide secure payments.

 
Where Is Rosec Jewels Located?

Our headquarter and main store are located in Jaipur, the widely known Pink City of India.

Do You Have A Store At My Location? How Can I Locate It?

We have our stores located in the USA, UK, UAE, Japan and India. To locate our store in these countries feel free to contact us.

Where Can I Find Store Information?

Rosec Jewels’ store information can be found on our contact us page.

Is My Local Rosec Jewels Store Open?

In order to reach our stores feel free to contact your local store for the timings.

Can I Check In-Store Availability Of A Product?

In order to check the availability of a product in any of our stores, you can contact on the respective numbers.

 
How Do I Create An Account With Rosec?

To register your account with us follow these simple steps -

  • Click on the Sign-Up Button available on the Homepage.
  • Enter the details like your E-mail, Full Name, Mobile and Password.
  • Submit the details.
  • Your account will be created with Rosec Jewels.
How Does Rosec Jewels Use My Personal Details?

Read our Privacy Policy for further details.

How Do I Unsubscribe Or Update My Marketing Preferences?

In order to Unsubscribe from our Email Subscription, you can look for the Unsubscribe Option at the bottom of any of our E-mails.

How Can I Update My Contact Details On My Account?

You can easily update any information by simply logging in your account and look for “Edit Profile“ Option under the Drop Down Menu of your name.

Will I Be Entitled For Registration Benefits?

On registration with Rosecjewels.com, you will be entitled to various offers provided by us running at different times.

 
What Are The Career Opportunities At Rosec Jewels?

Inquiries regarding Career Opportunities with us can be made to hrzerahjewels@gmail.com

 
What Are Your Ethics Regarding Any Of Your Products?

All of our products and services are based on humanitarian grounds. Any stage of our business operation ensure that all necessary morals are followed by each and every person associated with Rosec Jewels.

Are The Gemstones Used Totally Conflict Free?

We understand the importance for the Conflict-Free Gemstone and hence we ensure that each gemstone decorating our jewelry is obtained from Conflict-Free Sources.

Do You Ensure Environment Friendly Operations At Rosec Jewels?

Yes, we at Rosec Jewels understand the need to keep our environment safe. Therefore, we have taken this upon our shoulders to keep our operations environment friendly.

Do You Have Any Activities In Place To Relieve Your Employees Of Work Related Stress At Rosec Jewels?

We at Rosec Jewels lay special emphasis to create a friendly environment at the workplace in order to bring out the best into our employees. We understand the importance of mental health and how it can be affected by a stressful environment, therefore, we have put various fun activities in place.

How Do You Ensure The Physical Benefits Of Your Employees?

We understand that each and every employee working with us deserve some extra benefits which remind them that we value their efforts. Therefore, we feel it our responsibility to look after them by keeping in place Health Insurance policies.

What Are Other Performance Based Benefits For Your Employees?

In order to keep the spirit of work alive in our employees we feel that a little competitive environment can be helpful. Therefore, we keep in mind that each of our employee’s performance must be rewarded with some extra benefits.

 
What is Engraving?

Engraving is the process of incising any kind of design on a hard flat surface. When it comes to jewelry, engraving can mean a personalized symbol, names or initials to be incised on the metal to make the jewelry more meaningful for the customer.

How long does it take to process engraved pieces?

We prepare the engraved piece specially for you and as with every customized product, the customer understand that engraving takes time. Therefore, usually our engraved products get shipped after 7-10 business days of processing.
It must be noted that if your order consists of both engraved and non-engraved pieces, then the entire order will be shipped together.

How much time can I expect for shipping?

After your order is processed and the tracking number is assigned to it, it might take up to 10 business days for the products to reach its destination. However, shipping times are in addition to processing time and subject to change.
For more information, you can refer our Shipping Policy.

What is your return and exchange policy for engraved pieces?

Any engraved product is not eligible for either return or exchange and are a final sale because of the nature of the product. Therefore, we recommend our customers to check all the information carefully before submitting your order.

Can I modify or cancel my order?

You can modify or cancel your order only if it has not gone into processing. In order to make any change or cancel your order, we recommend that you do it within 24 Hours of order placement.
To raise any such request, please feel free to Contact Us.

Which metals are suitable for engraving?

All of the standard metals that we use are eligible for engraving.

How will my engraved items will be packed?

All our jewelry items are dispatched in a attractive gift box.

How to clean and take care of engraved jewelry pieces?

Engraved Jewelry is quite easy to clean due to durability. However, a few things must be kept in mind like avoiding contact with harsh chemicals and abrasives.
Also, the jewelry must be individually kept to avoid contact with other jewelry to avoid unnecessary scratches.
While cleaning the jewelry make use of lukewarm water and mild cleaning detergent.

 

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