Faq

Q.1.Where is ROSECJEWELS.COM located?

We are located in Jaipur, popularly known as the Pink City of India.

Q2.What products are available on ROSECJEWELS.COM?

Rosecjewels.com have a vast range of FIne jewelry which consists of traditional jewelry, diamond jewelry, gold & silver jewelry & many other types of jewelry. We have a good collection of all ladies jewelry like necklace sets, pendant sets, mangalsutra sets, traditional kada, neck-piece, earrings, traditional nathni, Rajasthani jhumki & bor, bangles, earcups, rings, etc.

Q.3.Where are products outsourced at ROSECJEWELS?

We have a dedicated team of professional designers who do all the designing work for all available products with us. Our designers have vast experience & they are associated with this industry for ages. The experience and quality of work of our designer is one of the best in class & are comparable to none.

Q.4.How can I shop & place an order at ROSECJEWELS.COM?

To place an order at Rosecjewels.com you have to first register with us by clicking on the register link provided on the upper left of the page. In registration, you have to fill your details of E-MAIL Id, First Name, Last Name, Mobile no. Address, Country, City, State, Postal Code & password. After filling these details you will be registered with us & you can choose any product of your choice & then click on "add to cart" button to add the product to your cart & then you can proceed to checkout & pay for your order by various payments methods available with us.

Q.5.Will I get any registration benefits?

On registration at Rosecjewels.com, you will be entitled to various offers provided by us running at different times.

Q.6.How can I make payment for my order at ROSECJEWELS?

You can pay through online payment through debit card, credit card, net banking with us. We have integrated various payment gateway on our site to make online payment easier for you.

Q.7.Is it safe to make an online payment at ROSECJEWELS?

We have reputed payment gateway like PAYUMONEY, RAZORPAY, Mobikwik Wallet integrated with us which ensure the high success rate of transaction & provide secure payments. So it is always safe & easy to make an online payment with Rosecjewels.com.

Q.8.What if my payment is failed & my bank account is debited for the payment?

In case of failure of payment, you can contact our customer care by writing us at Care@rosecjewels.com.

Alternately you can contact us at 09982283388. You can also What's App message at this no.

If your bank account is debited for payment and your order is not placed, then your order amount will be refunded by us with 7-10 working days within your bank account.

Q.9.How can I contact ROSECJEWELS.COM?

You can contact us at 09982283388 (9AM-10PM) Mon-Sat. You can message us at What's App at the same no. Alternately you can write to us Care@rosecjewels.com.

Q.10.What is a 7 days refund/exchange policy?

We offer free 30-day return/exchange on all defective/damaged products purchased with us. In this policy, you can return the order to us within 7 days after the delivery of orders placed with us. 

You can return/exchange the order as per our policy here 30-day refund/exchange policy.

Q.12.What if the product delivered to me is a defective/damaged or wrong product?

In case the product received is defective/damaged or wrong order, then you can Contact us and inform us about it within 3 days after delivery of the order. A replacement or refund will be provided for your order & your order will be picked from your given address within 3-7 working days.

Q.13.How many days will it take for the refund of my returned order?

We generate refund request for your returned order within 3-7 working days after receiving the product back in our warehouse & post that it depends on your bank to reflect refund in your account.

Q.14.How is the delivery of my order has done & what is the delivery time?

We have a tie-up with BLUEDART, DTDC, FEDEX, ECOMM EXPRESS, XPRESSBESS, DELHIVERY, INDIAN SPEED POST for shipment of orders from our store. So all your orders will be delivered by our delivery partners. Once your order is shipped by us, then it usually takes max.3-12 working days for your order to reach you.

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