We at Rosec Jewels, gladly accept returns, exchanges and cancellations.
For Returns and Exchanges
(1) Contact us within 2 days of delivery
(2) Send items back within 7 days of delivery
(3) Request a cancellation within 24 hours of purchase
For Cancellations
(1) If it is cancelled within 24 hours of the order placed- It’s Free
(2) If it is cancelled after 24 hours- 10% of the order value will be deducted as a cancellation fee.
(3) If there is issue with the item like its arrived damaged, defective or wrong item delivered we will arrange an exchange of that same item with the new one.
(4) If customer want to cancel the order without any valid reason (damaged, defective or wrong item delivery) - In that case, 25% of the order value will be deducted as a restocking fee.
Conditions of Return
(1) Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.
(2) When we receive the item, we will refund you for the purchase price, but there will be 25% restocking fee applicable.
(3) You can request the size adjustment; in that case you need to pay the return shipping cost.
(4) We do not accept the return or refund of personalized orders
All orders will be returned to the below mentioned address or if you have any questions, feel free to contact us!
Rosec jewels.com
311 Saraogi MansionMI Road, Jaipur , Rajasthan, IndiaPin code: 302001